Provided leadership during the crisis of 21/04 (Easter Sunday Attacks) to the Crisis Communication team, brought the brand back from the crisis and since then the brand has become the most loved Ride-Hailing brand in the country for four consecutive years.

Successfully created an always-on insights model into the business from various stakeholders (Driver Partners, Customers and Merchants), to give strategic direction to the Business and Operational teams to execute on the prioritized insights and action plans to deliver greater growth. (Surveys, Analysis and Reflection)

Launch of the Logistics vertical during the COVID pandemic and successfully building it prioritizing customer experience and making it the fastest growing vertical (milestone of 2 million rides) in the business in the post COVID world. (Understanding customer needs and executing on the experience) – Fastest to reach Positive EBITDA.

Successfully Developed and Executed the Brand which resulted in uplifting the brand parameters amongst the key stakeholders, positioning as a tech brand and appealing to the higher Socio Economic segment thereby creating a higher brand recognition compared to the closest competitor – UBER.

Leading the Launch of Sri Lanka’s First ever Subscription Program – Giving the strategic direction towards the development, testing, research, product development and customer experience of PickMe Pass